At [yourdramalist], we are committed to providing a transparent and fair cancellation and refund policy for our valued donors. We understand that there may be circumstances in which you may need to cancel a donation or request a refund. Please take a moment to review our policy to understand how it works.
1. Cancellation of Donations:
1.1. Once a donation has been made on our website, it is considered final and non-cancellable. This is because funds contributed to our organization are immediately put to use for the benefit of the causes we support.
2. Refund Policy:
2.1. Refund Eligibility: – A refund request will only be considered in the following cases: a. Unauthorized or fraudulent transactions: If you believe that your donation was made without your consent or was fraudulent, please contact our support team immediately to report the issue. b. Duplicate donations: If you accidentally make a duplicate donation, please contact us within 30 days of the donation date to request a refund for the duplicate amount. c. Technical errors: If you encounter technical issues while making a donation that result in overcharging or multiple charges, please reach out to our support team for resolution.
2.2. Refund Request Procedure: – To request a refund, please contact our support team within 30 days of the donation date. You can reach our support team by emailing [Email Address] or calling [Phone Number]. In your request, please provide the following information: a. Your name and contact information. b. The donation date and amount. c. The reason for the refund request, with supporting details.
2.3. Refund Processing: – Once we receive your refund request, we will review it and may require additional information if necessary. – Refunds will be processed within 15 business days from the date of approval. – Refunds will be issued in the same form as the original payment method (e.g., credit card, PayPal). – Please note that refund processing times may vary depending on your financial institution.
2.4. Non-Refundable Donations: – Donations made as part of a specific fundraising campaign, event ticket purchases, or merchandise sales are generally non-refundable.
3. Contact Information:
For questions or concerns regarding our Cancellation & Refund Policy, or to request a refund, please contact our support team at:
Email: [Email Address] Phone: [Phone Number]
4. Policy Revisions:
We reserve the right to make changes to this Cancellation & Refund Policy at our discretion. Any revisions will be updated on our website, and the effective date will be modified accordingly.
Your generosity and support are greatly appreciated at [Your Organization’s Name]. We are committed to ensuring that your donations are handled with care and transparency. Thank you for being a part of our mission to make a positive impact on the world.